Refund policy
Returns
Due to the nature of our products, we do not offer refunds for change of mind. This does not apply to the 30 day money back guarantee for vitamins only. If you have any concerns regarding your order please contact us at admin@thekhushplace.com.
Subject to applicable laws, please note that we will not accept the return of a product if:
- your products were ordered as part of a promotion or special; or
- you do not notify us within 14 days of receipt that your products are defective or that the wrong product has been dispatched; or
- the product has been opened; or
- the reason for the return is that you have changed your mind or made a mistake in your order (even if the order has not been shipped); or
- the reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.
We do not accept returns for The Khush Place products purchased via any third part seller or independent store, please contact the original website/store where the item was purchased regarding a return request.
Faulty/Incorrect Item:
If your item(s) are received damaged or you have received the incorrect item please send a photo to our support team at admin@thekhushplace.com within 14 days of receiving the product, along with your order number and details of issue. We will organise a replacement or reimbursement for the incorrect/faulty item(s) and will cover all postage costs involved in replacing and exchanging the incorrect or damaged item(s).
Amending/Cancelling Orders:
We are unable to cancel or make any amendments to an online order once an order has been dispatched. Please ensure all details are correct at the time of placing your order. We will ammend delivery address if your order has not been shipped. An order cannot be cancelled once placed.
Exchanges:
We understand that mistakes can be made when placing an order, and we will happily provide an exchange or credit note for item(s) returned given they are fully sealed and unopened. You can request to exchange a product by contacting us via email at admin@thekhushplace.com, and if an exchange is accepted, we will happily offer a credit note or exchange.
All item(s) returned must be returned as new and unused, fully sealed and in its original packaging. Please contact us at admin@thekhushplace.com and we will arrange a shipping label for you. All costs associated with the return for change of mind will be the responsibility of the customer, including all costs associated with sending items back for an exchange or credit note. We do not offer a free exchange service.
NEED SOME HELP WITH YOUR ORDER?
At The Khush Place we are always here to help, so please don’t hesitate to contact us with any concerns or questions you have regarding your order.
You can reach out to us via email at admin@thekhushplace.com and we will do our best to get back to you within 24 hours.